You must contact us when you have received a defective or incorrect item and are requesting either a refund or replacement. We will enter the information into your order so that the Returns Department will handle your return smoothly.
For sanitary purposes, ALL SALES ARE FINAL. See our FAQ’S section. When you receive your package, promptly check the items to make sure the items are working. We will credit or replace for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address you receive from Lushsextoys. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact Lushsextoys.
If you do not follow all of the instructions on this page you may not receive any refund at all.
We have thousands of products on our site. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements, due to the size.
In you return a package please include:
The packing slip:
A note telling us what the problem was
A note stating whether you would like a refund or a replacement of the defective item.
If you do not include a note, you may not be refunded!
Please allow up to 3 weeks to receive your replacement or refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.